Item

Jones & Sons Furnishers Claim

2.71 / 5

Bedroom furniture, beds, lounge, dining sets, tables, chairs and other furniture.

  • Address 20 Market Square, Millwall, London, E14 6AQ
  • Mrs Islam

    Reply
    Rating: 5 / 5
    Pros

    Very polite and service very good recommend for bedroom furniture lots of different styles

    • witheld

      Rating: 1 / 5

      ProsCons

    • jack

      Rating: 1 / 5

      ProsCons

  • ivan

    Reply
    Cons

    1) misleads delivery date, so you buy it thinking you'll get it asap and then does not deliver on date. 2) Does not contact you to tell you its not going to be delivered on the day. So you have to chase them, and this literally means going back to the shop As... 3) She does not reply to txt msgs or answer landline/mobile. 4) keeps postponing delivery dates and gives excuses about family problems so you can't really say much, other excuses include stock delivery being late or that it arrived but its damged. 5) Even when you ask for a refund of deposit paid, they say come back later or can you take bank transfer. so more running around. Do you want a headache or just the furniture? Go else where i say!

  • ivan

    Reply
    Cons

    oh there damn rude! No sense of customer service nor professionalism! There clinging on to peoples money to pay rent probabily. spend ur money wisely elsewhere, for peace of mind and satisfaction!

  • Jasmina

    Reply
    Rating: 5 / 5
    Pros

    Very fantastic service , I bought lots of futniture from that shop and Im very happy ,they helped me with everything even( chooose right furniture, size ) they came measuring my room ( FOR FREE ).Delivery on time, everything fit by proffessional and fantastic fitters .Highly recommended

  • Anonymous

    Reply
    Cons

    Worst service received to date!!!! Took her a month to give us our furniture even then we didn't get the bed we ordered! One lie after another about issues with suppliers! Doesnt pick up calls or communicate the truth. Avoid this place at all costs, she only responded to us sooner because we told her we wouldn't pay the outstanding amount till she gave us our bed. We then had to cancel that order, luckily we didn't pay the full amount or the bed amount so she had no choice but to cancel the bed at no cost to us and because we owed her £100 for the wardrobes she dealt with us quicker. The problem with her is that she doesn't even trust her self let alone her customers! shes a compulsive liar who doesn't know how to remain honest and manage customer expectations without being so rude!!! PLEASE DONT USE HER SERVICE UNLESS YOU WANT TO SUFFER LIKE WE DID FOR A WHOLE MONTH!!! We then found out some of our family friends also had the same issues with her!!!!

  • Flower

    Reply
    Rating: 1 / 5
    Cons

    Everyone be aware. What the sales assistant does is that she switches the landline fone off either silent. She got caught when I went to the shop and complained and in front of her I called the shop and the telephone wasn’t ringing from there side. Previous day I was calling for three hours and now she got caught. She is sitting there all alone no customers.

  • Shabz

    Reply
    Rating: 5 / 5
    Pros

    Excellent customer service. Reasonable price. It's my 2nd purchase there. Defo Will return

  • Suhel

    Reply
    Rating: 1 / 5
    Pros

    Said they had what I wanted. Can deliver 3 days. Fantastic!

    Cons

    Delivery due Friday. Chased but got told I'd get it Saturday. Saturday came. Delivered. ... delivered wrong item!! Told to expect correct item Wednesday. Wednesday after 45 call they answered. They don't have it yet in their shop.... when can I expect delivery? Take a guess

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